Service

We will quickly evaluate the cause of the damage and will assist in resolution of the situation. Individual response time and other support conditions are specified in the client’s agreement. The support is provided in 3 languages: Latvian, English and Russian languages.

Technical support: 24/7 support contacts are specified in the agreement (only for those who have a 24/7 service agreement)

How to deal with the problem situation?

1. To check the individual response time in the agreement and to contact the Technical Support Department.
   If possible, to send an e-mail with a description of the problem to support@mehanika.lv
2. To follow the precise instructions from the specialist – how to eliminate the problem, to isolate it, or temporarily to work around it.
   Upon identification of the cause of the problem, the agreement on the service time, volume, costs and further steps will be reached.